COVID-19 Information

UPDATE 3/26/20: Please see our updated hours for next week below. Please reach out if you have any issues with the 6 pm closing time as we can make arrangements for a later pickup time.

 

Monday, 3/30 to Friday, 4/3: 6:30 am to 12 pm; 2 pm to 6 pm*
Saturday 4/4 and Sunday, 4/5: CLOSED**

 

*We will be shutting down for a 2 hour nap time period mid-day. Some staff will still be here to care for the dogs during this nap time. This period will not affect dogs here all day.


**We are taking boarding reservations for anyone needing it and can arrange drop off and pick up times with you at booking. 


We are still hoping to hear from many of you on your pup's attendance for next week (or the next few weeks if you are aware), so we can staff accordingly. We are kindly asking everyone to email as soon as possible to let us know if your dog will be attending their normal days next week.

Right now, our priority is making sure our staff is taken care of, and of course, the pups in our care. We will definitely keep you posted if we have to make any changes to our hours of operation or scheduling. We greatly appreciate your support and understanding during this unpredictable time.

 

COVID-19 Information


With the current COVID-19 situation, we know that it’s an uncertain time for many. With the cancellation of travel plans and many remotely working from home, we are starting to feel the impact at DDD like many small businesses. While we know that many of you are exercising caution, we want to encourage you to try and maintain your pet’s normal routine as much as possible. Regular socialization and exercise are extremely important for dogs and dramatic changes to their day-to-day life can compound anxiety for your pup. 
 

We wanted to update you with the current measures we are putting into place, and we will continue to keep you informed of any new policies or procedures that may impact your pup’s day or stay as things continue. Our primary focus of course is our pups, but keeping our team, clients and the community safe is a top priority too.
 

 

  • Effective immediately, we will be limiting the amount of people allowed in the lobby area. We kindly ask that you wait if there are several cars in the parking lot until someone leaves. We’re hoping to keep it to a 2 client maximum in the lobby area at all times. You are welcome to call to let us know you have arrived and if you can come inside. We have designated "paw prints" marked on the floor that are measured 6 ft apart. Please stand on one of the paw prints to wait for a staff member for exchange. 
     

  • Effective immediately, we will be trying a leash hand off method when taking/bringing your dog from the lobby. We will have you take your dog’s items off and we’ll use one of our DDD slip leashes to take your pet to the back play area. We ask you take home the leash and collars/harness and bring back at pick up.  We will bring your dog out on a slip lead, we ask you to put on their harness/collars and leashes and we will take off the slip leash.
     

  • While we always have rigorous cleaning and sanitizing procedures here, we have implemented a more frequent sanitation process that includes disinfecting the payment machine between clients, the door handles regularly throughout the day, etc. A similar disinfection process is being added at the end of each shift in our back area to minimize the risk.
     

  • Please only bring your pet a lunch if absolutely necessary at this time.  This allows us to eliminate additional transfers of items. For boarding, please try to limit the amount of belongings brought as well. We have plenty of bowls and bedding to provide for your pet.
     

  • We will be taking all payments over the phone at this time or you can pay online here. Please call 515-288-0957. We will keep you posted on an online payment option.
     

  • There is research that shows your pets are not zoonotic carriers, which means from dog to human or vice versa.  There is still the possibility of transmission to our staff via handling leashes, items from home, etc. We kindly ask and expect all clients to take all precautions necessary and keep your pet home if there is any risk or signs of illness in your home, and especially if you are on a quarantine.
     

  • In order to staff accordingly, we are implementing a new cancellation policy of 72 hours if you need to cancel your daycare or boarding cancellation. We do require an email confirmation of the cancellation. If it is less than that or a no show, we will have to charge a cancellation fee for that day.

As a small business, we have a duty to our pups, team, clients and community to ensure we do all we can to keep everyone safe, which we will do to the best of our ability. We ask that anyone with any concerns of illness or in quarantine does the same and keep your pups home if you are considered being at risk. 

We have received emails from our amazing clients reaching out asking how they can help. If you would like to help us and any other small business during this time, we have gift certificates that you can purchase to use at a later date. 

Thank you and we cannot wait to see you all again soon!  


For more information on COVID-19, please go to: https://www.cdc.gov/coronavirus/2019-nCoV/index.html.

Hours of Operation

Daycare
Monday - Friday: 6:30am - 6:30pm
Saturday: 8:00am - 6:00pm

Sunday: No Daycare

Boarding Dropoffs &  Pickups
Monday - Friday: 6:30am - 6:30pm
Saturday: 8:00am - 6:00pm
Sunday: 4:00pm - 6:00pm

 

Please no walk ins. We kindly ask that you schedule an appointment. Thank you! 

ADDRESS

FIND​ US

724 Scott Ave

Des Moines, Iowa 50309

T / 515.288.0957
F / 866-604-8085

On the corner of SE 8th St and Scott Ave just south of the East Village downtown.​

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